Joyride Technologies Inc. Privacy Policy
Last Updated: April 14, 2025
Joyride Technologies Inc. (“Joyride”, “we”, “our” or “us”) values and respects your privacy. We have prepared this privacy policy to describe the manner in which we collect, use and disclose personal information processed in the course of providing our services to our customers and when you visit our website located at https://joyride.city/ (the “Website”) or otherwise interact with us.
This privacy policy does not apply to our Revii application. Please visit the Revii app privacy policy joyride.city/Revii-Privacy-Policy to learn more about how we collect, use and disclose personal information when you use the Revii app.
TABLE OF CONTENTS
- Collection and Use of Personal Information
- Sharing of Personal Information
- Information about our Website
- Safeguards and Retention
- Your Choices
- Our Privacy Policies and Practices
- Updates to the Privacy Policy
- Contact Us
COLLECTION AND USE OF PERSONAL INFORMATION
Fleet Management Backend Services
Joyride provides software applications, including a web-based platform, that enables companies (our “Customers”) to provide access to, monitor and otherwise manage their low-speed vehicle fleets (“Fleet Management Services”).
When providing the Fleet Management Services, Joyride collects and uses personal information on behalf of our Customers. Should you have any questions about the processing of your personal information by one of our Customers, we encourage you to review the Customer’s privacy policy explaining how they process your personal information or reach out to them directly. Our Customers are responsible for providing all required notices, obtaining all necessary consents and otherwise complying with applicable privacy laws with respect to the collection, transfer and use of personal information by us in order to provide the Fleet Management Services to them.
We provide our Customers with a Rider App that their riders can use to reserve one of the Customer’s vehicles. We collect and use the following information in connection with Rider Apps:
- Account Creation and Use: When a rider creates an account and/or uses a Rider App, we collect personal information such as name, email address, password, telephone number and may collect employee identification number. The rider may also be able to upload a picture for their profile, on an optional basis and the photo will be viewable by other users of the Rider App. We collect this information for the purposes of creating and administering the rider’s account, grant access to vehicles, and enable our Customers to monitor the use and performance of their fleet. In order to rent a vehicle, the rider must first scan the vehicle’s QR code. We may request access to the camera feature on the rider’s app in order to scan the QR code. This permission can be turned off at any time within the settings of the mobile device in the Rider App.
- Identification Verification: Where required by our Customers, a rider may be required to verify their identity by providing a photo of their government-issued identification (driver’s license, passport, or government-issued photo identification card) and a real-time selfie photo. We use a third-party service provider who matches the photo on the identification card to the selfie that is uploaded and validates the authenticity of the selfie and identification card provided. Our third-party service provider is not authorized to use or retain this information for any other purpose. You may be required to provide the Rider App with access to your camera in order to upload a photo of your ID card and selfie.
- Vehicle Location Monitoring: The Rider App may collect and use information about the vehicle’s precise geolocation to ensure that vehicles do not leave the location parameters set by our Customers, enforce the Customers terms, and to ensure the safety of our Customers’ assets.
- Mobile App Location Information: The Rider App may include location-based services, such as the ability to find nearby vehicles. If a rider provides consent, the Rider App will access and collect the rider’s mobile device GPS coordinates in order to provide these services. Location tracking can be turned off any time within the settings of the mobile device. Opting out of location information may result in certain features of a Rider App being unavailable.
- Payment: We (or our authorized third-party payment processors) may collect certain information, including first and last name, email address, phone number, and payment information (including billing address, credit card number, expiration and CVV code) to process payments on behalf of our Customers.
- Photos: Riders can send us photos during interactions with our customer support team, which we use to resolve customer support queries such as to verify ride completion, to ensure the safety and proper use of vehicles. In addition, at the end of each ride, riders are required to upload a photo of the vehicle’s parking place.
- App Usage Information & Analytics: As with many applications, certain limited data is required for an app to function on your device. This data includes the type of device hardware and operating system, unique device identifier, IP address, language settings, and the date and time the app access our servers. We use this information to help us understand the activity on the app, to monitor and improve the app, and to tailor your in-app experience. In addition, we may use third-party service providers to collect analytical information about your use of the app, such as the app features used and time spent on the app, to help us tailor your in-app experience, improve our products and the quality of our app, and to manage and analyze data in order to better understand our users. We may also generate aggregated, non-identifiable data and use such information to monitor the performance, use and stability of our apps and services and to improve our apps and services.
- Push Notifications: With consent, we may display push notifications on a rider’s mobile device that include rental expiry information, special offers and promotions and information about new app features. Push notifications can be turned off or adjusted any time in the settings of the rider’s mobile device.
Collection and use of personal information by Joyride
We may also collect personal information when you visit our Website or otherwise engage with us as described below.
- Book a Demo: If you contact us to request a demo of the Fleet Management Services, we will collect your first and last name, email address, phone number, city, country, organization information relating to your fleet and business, and any other information you choose to provide to us for the purpose of contacting you to facilitate your request and discuss how the Fleet Management Services can serve your needs.
- Careers: In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.
- Contact Us: When you contact us with a comment, question or complaint through email or by phone, you may be asked for information that identifies you, such as your name, email address, telephone number, city, country, along with additional information we need (including about your fleet, if applicable) to help us promptly answer your question or respond to your comment. We may monitor and record our telephone conversations with you for training and quality assurance purposes. We may retain this information to assist you in the future and to improve our customer service and products.
SHARING OF PERSONAL INFORMATION
We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.
- Service Providers: Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services such as hosting the Website, processing payments, providing location and mapping services, and providing advertising and marketing services. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. We and our service providers may access, store and otherwise process personal information outside of Canada (including, for residents of Quebec, outside of Quebec), including in the United States, India or other foreign jurisdictions, where we or our service providers are located.
- Legal and Compliance: We and our Canadian, U.S. and other foreign service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property. Where a disclosure of our Customer’s information is required by applicable law, we promptly notify our Customer prior to complying with such requirements (to the extent we are not prohibited from doing so) and fully co-operate with our Customer’s instructions with respect to our response.
- Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Joyride or as part of a corporate reorganization or other change in corporate control.
INFORMATION ABOUT OUR WEBSITE
Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website. We may monitor your use of our apps and/or Website in order to detect, investigate or prevent any actual or potential violation of our terms and conditions.
Cookies: Our Website uses a technology called “cookies”. A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.
Analytics: We may use a third-party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website. These third parties may use cookies and other tracking technologies. For more information about Google Analytics or to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
You can also obtain additional information on Google Analytics’ data privacy and security at the following links:
Third-Party Links: Our Website may contain links to other websites that Joyride does not own or operate. We provide links to third-party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.
SAFEGUARDS AND RETENTION
We have implemented reasonable administrative, technical and physical measures designed to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements.
We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out in this privacy policy or as otherwise required to meet legal requirements. Personal information that we collect on behalf of a Customer is retained in accordance with our contractual commitments to them.
YOUR CHOICES AND RIGHTS
Subject to applicable law, you may have the right to access, update and correct personal information in our custody or control, and withdraw your consent to our processing of personal information. Depending on your jurisdiction, you may also request that we provide you with certain personal information in a commonly used electronic format, and provide such information to a third party on request.
You may make a request or withdraw consent by emailing or writing to us using the contact information set out below. We may request certain personal information for the purpose of verifying your identity when you seek access to your personal information.
If we receive a request to exercise rights in respect of personal information we maintain on behalf of a Customer, we will direct you to the relevant Customer. We will assist our Customer wherever possible in responding to your request.
OUR PRIVACY POLICIES AND PRACTICES
We are committed to protecting personal information and have implemented policies and practices that govern our treatment of personal information, including:
- a privacy framework that defines the roles and responsibilities of our employees with respect to the treatment of personal information in our custody and control;
- the designation of a Privacy Officer who is responsible for overseeing Joyride’s compliance with applicable privacy legislation;
- practices pertaining to privacy training and awareness for our employees with access to personal information;
- policies and procedures regarding the protection of personal information, including safeguards designed to protect personal information in our custody and control against loss or theft and unauthorized access, use or disclosure;
- processes for responding to data subject requests and complaints concerning the handling of personal information in a timely and effective manner; and
- a framework governing the retention and destruction of personal information that is designed to ensure compliance with our legal and contractual obligations.
UPDATES TO THE PRIVACY POLICY
We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.
CONTACT US
If you have any questions or comments about this privacy policy or the manner in which we or our service providers (including our service providers outside Canada) treat your personal information, or to request access to or correction of your personal information, or to withdraw your consent, please contact us at:
Chief Operating Officer
If you have any questions regarding the personal information we process on behalf of one of our Customers, we encourage you to first contact the Customer directly and/or review their applicable privacy policy.
