When fleet software meets operational maintenance, good things happen–quickly.
Efficiency and speed are two crucial components of a shared vehicle operation. In fact, automated tools like pre-set Operational Hours and in-app customer support are in the Joyride cloud giving fleet managers time back in their days, and now we want to make sure the same can be said for what happens on the ground, too.
In continuing to amplify how our customers streamline their fleet management process, Joyride has joined forces with mobile bike shop and on-call maintenance service velofix to make micromobility fleet management considerably faster and more convenient for both operators and vehicle users.
The strategic partnership ensures that businesses, campuses, resorts and hotels can automatically implement and manage a fleet of bikes and e-bikes with the added reliability of consistent expert services and support across North America.
With velofix, businesses can acquire a range of bikes and e-bikes, all delivered and assembled on-site. Comprehensive service contracts ensure ongoing upkeep, keeping bikes in top condition and operational. Utilizing 140-plus mobile service vans across North America and access to more than 40,000 bike parts and accessories, their seasoned technicians are on-demand for maintenance services ranging from flat tire repairs to complex e-bike assembly and technical troubleshooting.
For large organizations and campuses, as well as smaller city-focused fleets, having an on-call maintenance support team can make the difference between a day of revenue lost and a seamless riding experience.
“At velofix, we believe in making the micromobility movement accessible and efficient for everyone. By partnering with Joyride, we’re now offering a truly comprehensive fleet management solution that allows companies to elevate their customer experience while saving time and resources,” said Davide Xausa, velofix CEO.
The Joyride-velofix partnership marks an ongoing collaboration to expand Joyride’s connected vehicle platform to even more industries and regions.
velofix customers will be privy to Joyride’s suite of fleet management software solutions, which include a branded user app, backend management dashboard, field operations apps, automated tools and 24/7 customer support.
“velofix echoes our commitment to providing stellar customer service. By combining our industry-leading software with their bike supply and maintenance expertise, we deliver a comprehensive end-to-end solution for both customers and fleet managers,” said Vince Cifani, Joyride Founder and CEO.
“Gone are the days of building a shared fleet business with five-plus outsourced operational arms. Operators can now focus on driving customer satisfaction instead of fleet sourcing, building software, standing up an operations team, and more.”
Access to velofix’s offerings are available through Joyride’s App Plugins marketplace, which houses an industry-leading assortment of add-on features and services for fleet managers, from proprietary tools like SafeRide (DUI measurement) to multiple payment providers.
For more information about purchasing products directly through velofix or Joyride Garage, contact us here.
